Call Center Operations (Second Edition)
Price: € 41.69 (EUR)
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Course Description
In this course, you will explore a call center and the role of a customer service representative (CSR). You will also identify the traits of a successful CSR, explore proper customer response etiquette, and discover how to build customer rapport. In addition, you will acquire the tools to maximize call performance, satisfy customer needs, and reduce the amount of stress that can plague a customer service representative.
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More Information
| Language | English |
| Content Length | 3.50 hours |
| Duration of Access | 12 weeks |
| Instructor | Self Study |
| Vendor | Element K |
| Course Certification | Certificate of Completion |
| Prerequisites/Audience | Hardware and Software Required: Browser Firefox 1.x Browser Other: Safari 1.x Browser Microsoft Internet Explorer 6.0 Operating SYSTEM MacOS X 10.3.x Operating SYSTEM MS-Windows XP, 2000, OR 2003 server Flash Player 8 Pentium III WITH 500 MHz 128MB RAM 256K connection (broadband recommended) |
| Requirements/Materials Included | This course provides customer service professionals with strategies to assure customer satisfaction while minimizing stress and improving performance. |
Price: € 41.69 (EUR)
Add to Cart