Course Description
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This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.
By the end of this workbook, you will:Recognise why you need a customer care programme. Have an action plan to install a customer care programme in your business. Understand customer care skills and how to use them. Develop a complaints handling procedure that strengthens the bond between your business and your customers.
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
All study materials Study Guide Full Tutor and Admin support
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This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.
By the end of this workbook, you will:
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
Course Outline
Why Your Business Needs Customer Care
Why You Must Care About Customer Care
Your Plan of Campaignfor a 1 or 2 person business for a larger business
Customer Care Skills
Handling Complaints
Your Personal Action Plan
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Why You Must Care About Customer Care
Your Plan of Campaign
Customer Care Skills
Handling Complaints
Your Personal Action Plan
More Information
| Language | English |
| Content Length | 8.00 hours |
| Duration of Access | Unlike other Distance Education Colleges, we impose no time limits or pressures on you to complete your course material. Your course will not expire, and it will not become invalid until you have successfully completed it. |
| Instructor | Self Study |
| Vendor | Stonebridge (Read more about Stonebridge accreditation.) |
| Course Certification | Customer Care Certificate All students will receive a certificate in the mail on successful completion of their course. |
| Prerequisites/Audience | There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. |
| Requirements/Materials Included | This program can be accessed and completed using either PC or Macintosh computers. You'll need an Internet connection of 28Kpbs or higher, and a Web browser. There are no required textbooks. |
Price: € 83.38 (EUR)
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